Shipping Policy

Last Updated: 28 September 2026

Thank you for shopping with Rofold.shop, operated by BAGTHALIYA ENTERPRISE.

This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Shipping Locations

We currently ship our products to serviceable locations across India.

Delivery availability may depend on the customer's PIN code and courier serviceability.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive shipping/tracking information through the contact details provided during checkout, where tracking is available.

3. Estimated Delivery Time

The estimated delivery time is generally:

3–7 business days after dispatch

Delivery time may vary depending on:

• Customer's location

• Courier serviceability

• Remote or rural locations

• Weather conditions

• Public holidays

• Courier delays

• Other circumstances beyond our reasonable control

The delivery estimate is not a guaranteed delivery date.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is completed.

Any free-shipping offer will be subject to the terms displayed on the website at the time of purchase.

5. Order Tracking

Where tracking is available, tracking details may be provided to the customer after dispatch.

Customers can use the tracking information provided by the applicable courier service to check the status of their shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate:

• Name

• Mobile number

• House/building details

• Street/locality

• City

• State

• PIN code

If an order cannot be delivered because of an incorrect or incomplete address, incorrect contact information or the customer being unavailable to receive the shipment, additional delivery charges may apply for re-delivery.

7. Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delays may occur due to courier issues, weather, public holidays, natural events, transportation problems or other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us and we will assist you in checking the shipment status.

8. Failed Delivery / Return to Sender

If a shipment is returned to us because the customer was unavailable, refused delivery, provided an incorrect address or did not accept the shipment, we may contact the customer regarding re-delivery.

Additional shipping charges may apply for re-delivery.

Any refund, if applicable, will be handled according to our Return and Refund Policy.

9. Damaged Package

If you receive a package that appears significantly damaged or tampered with, please take photographs/video of the package before opening it, where possible.

If the product inside is damaged, contact us as soon as possible with:

• Order ID

• Photographs/video of the package

• Photographs/video of the product

• Description of the issue

We will review the matter and provide an appropriate resolution according to our Return and Refund Policy.

10. Wrong or Missing Product

If you receive a product that is different from what you ordered, or if an item is missing from your shipment, please contact us within 48 hours of delivery.

Please provide your Order ID and clear photographs/video of the package and received products.

After verification, we may provide a replacement, exchange or refund as applicable.

11. Multiple Products in One Order

Depending on product availability, warehouse processing and courier arrangements, products from the same order may be shipped together or separately.

If products are shipped separately, tracking information may be provided for the applicable shipments.

12. Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

For cancellation and refund information, please refer to our Return and Refund Policy.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Rofold.shop – BAGTHALIYA ENTERPRISE
Managed By: Bagthaliya Ashokbhai Mansukhbhai
Phone: 9537364220
Email: help.rofold@outlook.com

Address:
Hari Vihar, Street No. 2, Block No. 40-B,
Liliya Road, Shyam Nagar,
Amreli, Gujarat – 365601
India

GSTIN: 24DWOPB0638C1ZY