Return and Refund Policy

Return and Refund Policy

Last Updated: 28 September 2026

Thank you for shopping with Rofold.shop, operated by BAGTHALIYA ENTERPRISE.

We want you to be satisfied with your purchase. If you receive a product that is eligible for return or exchange, you can request a return in accordance with the terms below.

1. Return Window

We accept eligible returns within 7 days from the date of delivery.

The return request must be submitted within 7 days of receiving the product.

2. Eligibility for Return

To be eligible for a return, the product must:

  • Be unused and unworn.

  • Not have been washed or altered.

  • Be in its original condition.

  • Have all original tags and labels attached.

  • Be returned with the original packaging, wherever applicable.

  • Not have any damage caused by the customer.

We reserve the right to reject a return if the returned product does not meet these conditions.

3. Size Exchange

We may provide a size exchange for eligible men's shirts, subject to availability of the requested size.

The product must be unused, unwashed and have the original tags attached.

If the requested size is unavailable, the customer may be offered another available option or a refund, as applicable.

4. Wrong, Damaged or Defective Product

If you receive:

  • A wrong product,

  • A damaged product, or

  • A manufacturing-defective product,

please contact us within 48 hours of delivery.

Please send your Order ID along with clear photographs/video of the product and packaging to:

Email: help.rofold@outlook.com
Phone: 9537364220

After verification, we may offer a replacement, exchange or refund, as applicable.

5. Non-Returnable Products / Situations

A return may not be accepted if:

  • The product has been worn or used.

  • The product has been washed.

  • The product has been altered or modified.

  • Original tags have been removed.

  • The product has been damaged after delivery due to customer use.

  • The return request is submitted after the 7-day return period.

  • The product is returned without the required order details.

Nothing in this policy is intended to exclude rights that cannot legally be excluded under applicable law.

6. How to Request a Return

To request a return, contact us through:

Email: help.rofold@outlook.com
Phone/WhatsApp: 9537364220

Please provide:

  1. Order ID

  2. Customer name

  3. Mobile number

  4. Product name

  5. Reason for return

  6. Photographs/video, if requested

We will review the request and provide return instructions if the request is approved.

7. Return Shipping Charges

For a customer-requested return, such as a size issue or change of preference, the customer may be responsible for the applicable return shipping cost.

For a wrong, damaged or defective product caused by our error, Rofold.shop may arrange or bear the reasonable return shipping cost after verification.

Any applicable return shipping charge will be communicated before the return is processed.

8. Return Address

Approved returns should be sent only to the return address provided by our customer-support team.

BAGTHALIYA ENTERPRISE – Rofold.shop
Managed By: Bagthaliya Ashokbhai Mansukhbhai
Address: Hari Vihar, Street No. 2, Block No. 40-B, Liliya Road, Shyam Nagar, Amreli, Gujarat – 365601
PIN Code: 365601
GSTIN: 24DWOPB0638C1ZY

Important: Please do not send a return to the above address before receiving return confirmation/instructions from us, as the designated return address may vary depending on the return process.

9. Refund Process

Once we receive the returned product, it will be inspected.

If the return is approved, the eligible refund will be initiated to the original payment method used for the order.

For online payments, the refund may be processed through the applicable payment/payment gateway system.

The time taken for the refund to appear in your bank account, card or UPI account may depend on the payment gateway, bank and payment provider.

10. Refund Amount

The approved refund will generally cover the eligible product amount.

Applicable shipping charges or return shipping charges may be deducted where permitted under this policy and applicable law.

If the return is due to a wrong, damaged or defective product attributable to Rofold.shop, we will review the case and process the appropriate refund/replacement.

11. Refund Not Received

If your refund has been approved but you have not received it within the expected processing time, please contact us.

Email: help.rofold@outlook.com
Phone: 9537364220

Please provide your Order ID and refund details so that we can investigate the status.

12. Order Cancellation

You may request cancellation before your order is dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the return procedure.

If a cancellation is approved after payment, the eligible refund will be processed to the original payment method.

13. Contact Us

For any questions regarding returns, exchanges or refunds, please contact:

Rofold.shop – BAGTHALIYA ENTERPRISE
Managed By: Bagthaliya Ashokbhai Mansukhbhai
Phone: 9537364220
Email: help.rofold@outlook.com
Address: Hari Vihar, Street No. 2, Block No. 40-B, Liliya Road, Shyam Nagar, Amreli, Gujarat – 365601
GSTIN: 24DWOPB0638C1ZY

Website: Rofold.shop