Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What products does Rofold.shop sell?

Rofold.shop specializes in men's shirts and apparel for everyday, casual and special occasions.

2. Where does Rofold.shop deliver?

We currently deliver to serviceable locations across India. Delivery availability depends on the customer's PIN code and courier serviceability.

3. How long does delivery take?

Orders are generally processed within 1–3 business days.

After dispatch, delivery generally takes 3–7 business days, depending on the delivery location and courier service.

4. How can I track my order?

Once your order is dispatched, tracking information may be provided through the contact details you entered during checkout, where tracking is available.

You can use the tracking information to check your shipment status.

5. What payment methods do you accept?

We accept online payment methods displayed at checkout, including payment options provided through PhonePe and other available payment service providers.

Available payment methods may vary from time to time.

6. Is online payment safe?

Payments are processed through applicable third-party payment service providers.

Rofold.shop will never ask you for your UPI PIN, ATM PIN, card PIN, banking password or OTP.

Never share confidential payment credentials with anyone claiming to represent Rofold.shop.

7. Can I cancel my order?

You may request cancellation before your order is dispatched.

Once an order has been dispatched, cancellation may not be possible and you may need to follow our return procedure.

8. Do you accept returns?

Yes. Eligible products can generally be returned within 7 days from the date of delivery, subject to our Return and Refund Policy.

The product should be unused, unwashed, unaltered and have its original tags attached.

9. Can I exchange the shirt for another size?

Size exchange may be available for eligible products, subject to stock availability.

The product must meet our return conditions.

Please contact us with your Order ID if you need a size exchange.

10. What if I receive a damaged or wrong product?

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order ID

  • Clear photographs/video of the package

  • Photographs/video of the product

  • Details of the issue

After verification, we may provide a replacement, exchange or refund as applicable.

11. How will I receive my refund?

If your return or cancellation is approved, the eligible refund will generally be processed to the original payment method.

The time taken for the amount to appear in your account may depend on the payment gateway, bank or payment provider.

12. What if my payment was deducted but my order was not confirmed?

Don't worry. Contact us with your Order ID and payment transaction details.

We will verify the payment status with the applicable payment provider and assist you accordingly.

13. What if I enter the wrong delivery address?

Please contact us as soon as possible if you notice an incorrect address.

If the order has not been dispatched, we will try to update the address where possible.

If the order has already been dispatched, changing the delivery address may not be possible.

14. What happens if I miss the delivery?

The courier may attempt delivery again according to its delivery process.

If the package is returned to us because of repeated failed delivery, an incorrect address or refusal to accept the shipment, additional shipping charges may apply for re-delivery.

15. How can I contact Rofold.shop?

You can contact us through:

Phone / WhatsApp: 9537364220
Email: help.rofold@outlook.com

For order-related queries, please keep your Order ID ready.

16. Where is Rofold.shop located?

BAGTHALIYA ENTERPRISE – Rofold.shop

Hari Vihar, Street No. 2, Block No. 40-B,
Liliya Road, Shyam Nagar,
Amreli, Gujarat – 365601, India

GSTIN: 24DWOPB0638C1ZY

17. What are your customer support hours?

Our customer support hours are:

Monday to Saturday: 10:00 AM – 6:00 PM IST

We generally respond to emails and messages within 1–2 business days.

18. Where can I find your policies?

You can find our policies on the website, including:

  • Privacy Policy

  • Terms of Service

  • Shipping Policy

  • Return & Refund Policy

  • Legal Notice

  • Contact Us

We recommend reviewing the relevant policy before placing an order.

19. Do you offer Cash on Delivery (COD)?

COD availability depends on the delivery location and the payment options displayed at checkout.

If COD is available for your PIN code, it will be displayed as an option during checkout.

20. How can I get help with my order?

For assistance, contact us at:

Phone / WhatsApp: 9537364220
Email: help.rofold@outlook.com

Please mention your Order ID, registered mobile number and the issue so we can assist you efficiently.

Rofold.shop – Style. Comfort. Everyday.